Privacy Policy

Who We Are

SafeStorage UK is a storage and logistics company providing household, business, and document storage services across the United Kingdom. We are registered in England and Wales.

When this policy refers to 'we', 'us', or 'our', it means SafeStorage UK. Our contact email for all privacy-related enquiries is safestorage.in@gmail.com.

Information We Collect

We collect information you provide directly to us, information generated through your use of our services, and information from third parties where applicable.

• Identity data: your full name, username, or similar identifiers
• Contact data: billing address, delivery address, email address, and phone numbers
• Financial data: payment card details processed securely via our payment provider
• Transaction data: details of services you have purchased from us
• Technical data: IP address, browser type, time zone, and device information
• Usage data: how you use our website and services
• Marketing preferences: your preferences for receiving marketing from us

How We Use Your Information

We use your personal data only where we have a lawful basis to do so. The main purposes for which we use your data are:

• To fulfil contracts with you — processing orders, collections, and deliveries
• To manage your account and provide customer support
• To send you service-related notifications and updates
• To improve our website, services, and customer experience
• To comply with legal obligations including HMRC and regulatory requirements
• To send you marketing communications where you have given consent
• To detect and prevent fraud and other security threats

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Contract performance: processing necessary to provide the service you have requested
• Legal obligation: where we must process your data to comply with UK law
• Legitimate interests: where processing is in our or a third party's legitimate interests and not overridden by your rights
• Consent: where you have explicitly agreed to processing for marketing communications

Data Sharing & Third Parties

We do not sell your personal data to any third party. We may share your data with carefully selected service providers who help us deliver our services:

• Payment processors for secure card transactions
• Logistics and delivery partners for collections and returns
• Cloud storage and IT infrastructure providers
• Email and communications platforms
• Analytics tools to understand website usage

All third parties are contractually required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Typically, customer account data is retained for 7 years following the end of your contract with us, in line with HMRC requirements. Marketing preferences are reviewed every 2 years.

You may request deletion of your data at any time by contacting us at safestorage.in@gmail.com. We will respond within 30 days.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restriction: to request that we limit how we use your data
• Right to portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making and profiling

To exercise any of these rights, email us at safestorage.in@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use cookies and similar tracking technologies on our website. Cookies help us remember your preferences, understand how you use our site, and improve your experience.

For full details on the cookies we use and how to control them, please see our Cookie Policy.

Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Our systems are ISO 27001 certified and we conduct regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by placing a prominent notice on our website.

We encourage you to review this policy periodically. The date at the top of this page indicates when it was last updated.